FAQ’s

+ What size should I order?

To provide maximal comfort we offer 8 different possible fits/proportions per size so we don’t expect you to know exactly what size/fit to order. Order your usual size and after your purchase you will be given a link to send in pictures of your feet. We will study your pictures and choose the best size and fit for you and then make your personal shoes over the 4-6 weeks. Your shoes will be shipped directly to you from our factory in Italy.

Our shoes are in European sizes. Here is a handy chart to convert your US size to European size. Click here to see the chart

+ Where are the shoes made?

Our shoes are made in Italy in a region famous for designer shoes, known as the Marche. Tod's, Ferragamo, Louboutin, Jimmy Choo, Gianvito Rossi, Dolce Gabbana, Dior, and Bally are just a few designers who produce shoes in our region. Our design studio is in the Republic of San Marino, where our ideas take flight!

+ Will I need to pay customs duty when I receive my shoes from Italy?

No we have included duty and shipping in the price of your shoes. If you need to exchange shoes you will be sent a label to return your shoes to our LA location.

+ What if the shoes I order don't fit?

We have a 30 day exchange policy if the shoes are unworn and undamaged. If you are exchanging for a different size or style, the return shipping is free. For shoes with customizations only a store credit will be issued. Standard shoes without customizations will be refunded if unworn or undamaged within 30 days. We We want you to be thrilled, so contact us if you need anything.

+ What should I expect from ALIA “Wings” technology?

You will feel like you are wearing a much lower heel and are more stable. For example, a 4 inch heel feels like 2 inches in our shoes. You should feel more balanced and have less fatigue at the end of the day. Women, including our co-founder Taryn Rose, MD, wear our heels 12-14 hours a day.

+ What if I want to try the shoes on before purchasing?

We do not sell to other retail stores because we want our own expert fitters to fit you online or in person. We do pop ups throughout the year in various cities so you can sign up [here][2] to get our newsletter. You can [book a virtual fitting][2] which while is not the same as trying the shoes on we are really good at knowing your size based on your pictures.

+ Do you have patents on your ALIA technology?

Yes please see our [patent][3] page.

+ What if I have a really high arch or low arch?

We offer multiple different arches to maximize the support you get from our ALIA technology. The “wings” can be lowered or raised to be further customized to your feet.

+ How do I contact the company?

Our customer service email is [heelme@enricocuini.com][4]

+ Is there an affiliate program?

Apply to [become an affiliate]